Voice portal services began in 1999 with a handful of vendors, including General Magic and Wildfire, forging the way. Since then, several dozen vendors have appeared. Most of these services were initially offered free of charge. Wireless devices are increasingly using speech technology as an alternative user interface to access applications. Excite, Yahoo!, Tellme, and many other Web sites allow people to communicate using both voice and text. Users can check email; receive voice messages; and access news, weather, stock quotes, and sports results from their phones. Additionally, many handheld devices are incorporating voice interaction technologies to aid in navigation and operation of the device. Voice is the simplest human-to-machine interface, and as such can become a standard way to navigate and enter data on wireless devices, whereas a visual display will probably remain the preferred way to receive and view it. Acceptance of speech as a user interface will vary by region because of cultural and social factors. (The safety issue of operating a handheld device while driving a vehicle should cast a favorable light on use of speech recognition technologies.) Personalization will be key for customer adoption of voice processing technology. Just as users personalize their information on the Web, customizing their voice portal will reduce lengthy set-up menu processes and permit users to quickly move to the desired content. Better delivery and performance and more dynamic content will contribute to greater acceptance. According to Giga, voice recognition services will grow at 70 percent annually, and revenue from voice portal applications will grow to $45 billion by 2005.
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