Unified Communications: The Future of Internet Telephony

What Is Unified Communications?

Unified Communications is the buzzword in the communication technology world today. It is very latest concept on internet telephony which will change the way people communicate offering internet telephony a whole new face, and is ready to redefine the global communication technology. With Unified Communications, now the telephone users across the globe will use only a single phone number for all their communication purposes. For instance, you can use a single phone number to be used by your business partners, clients, customers and friends alike. What’s more is that you can receive the incoming calls anywhere in the world and by any number you wish to be contacted with. All you have to do is just specify the number in the web browser.

Benefits of Unified Communications

The benefits of Unified Communications over the existing communication technology are many. To being with, and the most striking one, it enables you to have only one phone number for a number of purposes. Assuming you are a businessman who is using several mode of communication such as landline telephone, cell phone, and fax machine, it is a pain having to use separate number of for each of them. Imagine missing an important phone call from one of your important clients just because you have not carried the right phone. Thanks to the Unified Communications, now you won’t have to worry about separate numbers any more as you will be having a single number for all the communication purposes. Moreover, being based on the VoIP technology, Unified Communications is extremely cost-effective and time-efficient. There is not doubt that more and more companies providing telephone services will embrace and incorporate this revolutionary concept into their communication systems to offer cost-effective and customer-friendly telephone services to their customers worldwide.

Microsoft Announces Its Unified Communications Platform

Bill Gates, the Microsoft Messiah, has recently announces his company’s venture into global communication market with application of Unified Communications concept. According to Gates, Microsoft will play major role in the implementation of the concept of Unified Communications into its communication services that are in the offing. Jeff Raikes, president of the Microsoft Business Division also says that Microsoft, through Unified Communications Software, will transform the face of business communication in the next couple of years. He adds that Microsoft is already in the VoIP game and their customers are enjoying the cost-advantage with quality voice communications.

What Unified Communications Can Do

Gates believes that Unified Communications will add many advantages to the existing the communication services such as:

• It will be easy and convenient to find contact information for co-workers and business partners.
• It will use presence and calendaring to find the appropriate times and ways to connect to co-workers and business partners
• It will help to a great deal by reducing the amount of time that it requires to schedule meetings, wait on hold, play phone tag and so forth.
• It will enhance the IT manageability and security of instant messaging
• It will make video calling much simpler
• It will simplify the setup of audio and video conferencing
• It will facilitate the deployment of voice communications for new users and to change/move current users
• It will open the floodgate to Communications-Enabled Business Processes (CEBP), which can utilize events from business systems (reports, databases, monitoring programs, GPS systems, cameras, etc.) to automatically trigger alert messages to the appropriate worker(s).
• It will enable fixed-mobile convergence so that cell phones and smartphones can be equipped with software applets that allow them to become an extension of the business communications network

Author Info:

Maneet Puri spearheads Day Robinson Services India, a well-known name in the field of web based application services, web optimization services, and web development India services. Having over 10 years of industry experience, he has implemented web design India services for many of his international clients. He also offers expert advice on web-based application services, search engine optimization and various knowledge driven processes to his clients based overseas.